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Mellion Consulting

Welcome to Mellion Consulting

At Mellion we have over twenty years of experience in helping organisations across a wide variety of sectors to enhance existing commitment, clarify relationships and improve customer loyalty and retention.


We will work as part of your team to help you reach the best possible understanding of your customers, enabling you to use this insight to drive your business performance.



We aim to work with you as flexibly as possible to ensure that you meet your objectives. 


We will:  


  • Gather feedback about current experiences and your customers' expectations for the future via customer reviews and customer surveys
  • Use our bespoke Confidence Index metric to underpin the process
  • Use other common metrics such as NPS* and satisfaction scores to analyse and report
  • Understand your customers' needs, wants and expectations and assist you in identifying and prioritising improvement actions
  • Analyse the verbatim feedback to understand what your customers are actually saying


Our independent status allows us to work with impartiality, and we promise to treat you and your data with integrity at all times.   



*Net Promoter®, NPS® and Net Promoter Score® are trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.  

Analysis

Customer Engagement drives loyalty, improved loyalty drives profitability

Our Clients

Memberships and Affiliations

Mellion Consulting Joscar
Customer Reviews
Customer Survey
Customer engagement
Customer Loyalty

 JOSCAR (the Joint Supply Chain Accreditation Register) is a collaborative tool used by the aerospace, defence and security industry to act as a single repository for pre-qualification and compliance information  

 

ADS is the Premier Trade Organisation for companies in the UK Aerospace, Defence, Security and Space sectors 

 






The CSP is a tool for suppliers to easily do business with customers who use Coupa. The CSP makes managing customers and transactions easy






Ariba Network is a dynamic, digital marketplace where buyers and suppliers collaborate on procurement and supply chain transaction 













Partners

Mellion Consulting SNAP Surveys
Customer Reviews
Customer Survey
Customer engagement
Customer Loyalt






Survey software solutions

-technology partner  













Contact us

Jenny King

Kerry Robinson

Kerry Robinson

+44 (0)203 747 9791


jenny.king@mellionconsulting.com

Kerry Robinson

Kerry Robinson

Kerry Robinson

+44 (0)7477 835001


kerry.robinson@mellionconsulting.com


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