Customer Reviews are a robust business-to-business relationship management tool with a significant track record of success across various organisations and industries.
Reviews are a series of focused face-to-face conversations that your own colleagues have with key decision-makers and influencers within a customer organisation; this approach helps to manage those relationships whilst measuring their level of commitment, understanding if you are meeting expectations and determining future needs.
Mellion will work with you to tailor the questions to match your objectives for the programme, and provide training in how to gain maximum benefit from the reviews.
We are able to produce review guides, process data and provide individual feedback in most European languages.
You can also:
Surveys allow you to gather data from a wider audience across your entire customer base. They can be used flexibly, for example:
Mellion will work with you to design a survey appropriate for your needs, and analyse the resulting feedback to provide both metrics and improvement recommendations.
We are able to host surveys in most European languages.
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